FREQUENTLY ASKED QUESTIONS (FAQ)

To register, please follow these steps: • Open the application or website • Click the “Register” button • Fill in the required information (phone number, company name, etc.) • Confirm your account via SMS or email

Yes, registration on the Arebor platform is completely free. Some additional services or advanced features may be offered on a paid basis.

Products on the platform are listed by: • Sellers • Wholesale suppliers Arebor acts as an intermediary between sellers and buyers.

To place an order: • Select the desired product • Check the quantity and terms • Click the “Place Order” button • Choose a payment method The order status is displayed in the Personal Account.

An order can be: • Cancelled before confirmation • Modified after confirmation by agreement with the seller For detailed information, it is recommended to contact customer support.

Product return conditions depend on: • The seller’s return policy • The terms of the concluded agreement Return conditions are specified individually for each product.

Payments can be made: • Through online payment systems • By bank cards • Using other approved payment methods The list of payment methods may be expanded over time.

Yes. All payments: • Are processed via encrypted channels • Are handled by secure payment systems Arebor does not store users’ bank card details.

You can change your account details: • Through the Personal Account → “Settings” section If the phone number or email address is changed, additional verification may be required.

Use the “Password Recovery” feature: • Enter your phone number or email address • Confirm the received code • Create a new password

To delete your account: • Submit a request through the Personal Account or • Contact customer support in writing After account deletion, data is processed in accordance with applicable legislation.

Personal data is protected: • In accordance with the legislation of Turkmenistan • By applying technical and organizational security measures Detailed information is provided in the Privacy Policy.

For questions and technical issues, you can contact us: • Through the in-app administrator contact section Email: admin@arebor.com