1. Conditions for Product Returns

A buyer may request a product return in the following cases:

• The received product does not match the ordered item
• The product has a manufacturing defect
• The product does not meet the specified specifications
• The product was damaged during delivery

The returned product must:

• be unused
• be in its original packaging
• include all original components and accessories

2. Return Request Timeframe

After receiving the product, the buyer may submit a return request:

• within 7 days from the delivery date.

Requests submitted after this period may be rejected, except in special circumstances.

3. How to Submit a Return Request

To request a return, follow these steps:

1. Go to the “My Orders” section
2. Select the order you want to return
3. Click the “Return / Refund” button
4. Choose the reason for the return and add a description
5. Upload photos of the product if necessary

After submission, the request will be sent to the seller for review.

4. Return Process

Once the request is approved:

1. The buyer will receive instructions on how to return the product
2. The seller receives and inspects the returned product
3. After verification, the refund process will begin

5. Refund Process

Refunds may be issued in the following situations:

• The product is defective or damaged
• The wrong product was delivered
• The seller failed to fulfill the order
• The return request was approved

Refunds will:

• be issued using the same payment method used for the purchase
• typically be processed within 3–10 business days

6. Non-Returnable Cases

Returns may be rejected if:

• the product has been used
• the original packaging or accessories are missing
• the product was damaged by the buyer
• the request is submitted after the return period

7. Shipping Costs

Return shipping costs are covered as follows:

• Seller pays if the return is due to the seller’s mistake
• Buyer pays if the return is requested by the buyer without a seller error

8. Dispute Resolution

If a dispute arises between the buyer and seller:

• The Arebor platform acts as a mediator
• The final decision is made based on the evidence and information provided by both parties

9. Customer Support

If you have any questions or encounter difficulties, you can contact the Arebor support team.

The support team can assist with:

• return requests
• refund issues
• dispute resolution between buyers and sellers