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Seller Help Center

This help page is intended for companies operating on the B2B e-commerce platform as Sellers. It contains all essential information required to use the platform efficiently and effectively.

Manufacturers
Wholesale suppliers
Distributors
Import / export companies
Authorized suppliers

Go to the registration page
Fill in complete company information
Provide contact details of the responsible person
Upload required documents
Accept the platform rules

All submitted information is reviewed by the platform administration. Once approved, the seller account becomes fully active.

Add and manage products
Accept and manage orders
View balance and payments
Monitor statistics and analytics
Update company information

Company name
Legal status
Bank details
Contact information

Product name
Category
Brand and model
Country of origin
Description
Product Code (internal seller code)
Original product (toggle)

Size
Operating system
RAM
Storage
Battery capacity
Additional features (e.g. wireless charging support)

Minimum order price
Medium order price
Maximum order price
Separate prices per variant (color / RAM / storage)

Product images — up to 10 images
Product video — 45 seconds to 1 minute
Color-based images — separate image for each color

After completing all fields, click Confirm to submit the product for moderation.

When a buyer places an order, the seller receives a notification and can confirm the order or cancel the order (reason required).

New order
Confirmed
In delivery
Completed
Cancelled

Sellers must prepare and dispatch orders within the specified time frame.

Standard delivery
Express delivery
Warehouse pickup

Proper packaging
Timely shipment
Product safety and integrity

A predefined commission fee is charged for each product sold through the platform.

View earnings
Request payouts
Track payment history

A Premium Seller receives enhanced features and visibility on the platform.

Product promotion
Special badge
Priority support
Advanced analytics

Counterfeit or unauthorized products
Illegal goods
Misleading or false information

In case of violations, seller accounts may be temporarily or permanently restricted.

Company name
Tax number (INN / OGRN)
Bank details
Payment method (cash / bank transfer)
Legal address
Establishment date
Business type
Operating category
Number of employees
Business hours
Certificates (ISO, CE, FDA, etc.)

Full name
Phone number
Email address
Passport details
Country and city of residence

State business registration certificate
Passport personal information page

Accepted formats: PDF, JPG, JPEG, PNG. Maximum file size: 10 MB.

For any questions or technical issues, please contact support.

arebor@platforma.com

Working hours

Monday – Saturday, 09:00 – 18:00